Delivery & Returns:

Country

Postal Code

Order Subtotal (nett)

Shipping Price

UK Mainland

All

0 - £3.99

£2.49 (Inc. VAT £2.99)

UK Mainland

All

£4 - £5.99

£3.29 (Inc. VAT £3.95)

UK Mainland

All

£6 - £14.99

£4.09 (Inc. VAT £4.91)

UK Mainland

All

£15 - £24.99

£3.29 (Inc. VAT £3.95)

UK Mainland

All

£25 - £49.99

£2.49 (Inc. VAT £2.99)

UK Mainland

All

£50 (and above)

£0.00 FREE DELIVERY (Online orders only. Excludes Highlands & Offshore.)
Standard Delivery Service (ordering online)
Small Parcels 2kg and under are sent via Royal Mail.
Parcels over 2kg are sent via Royal/Parcelforce
Parcels over 20kg are sent via carrier – Parcelforce
Orders are dispatched within 1-2 working days of receiving cleared payments.
Please note that we cannot be held responsible for an item once it has been posted. Additionally we cannot guarantee delivery times, as this is out of our hands once we have sent your items, but we aim for delivery within 3-5 working days.
Other Delivery Options
Two Working Days delivery - Royal Mail/Parcelforce £5.99 (Inc. VAT £7.19).
Guaranteed Next Working day delivery - Royal Mail/Parcelforce 24 Next Working Day Service £8.29 (Inc. VAT £9.95).
*For next working day service we need order to be placed before 12.30PM Mon-Thurs, 11:30AM Friday.
Free delivery locally in Birmingham and the Black Country - please contact us for details.
Purchase online then pick up from our Birmingham Outlet - no delivery charges.
Highlands and Offshore
To cover the cost of delivery specific charges apply. Enter you postcode on the 'Shopping Cart' page to calculate your delivery options.
International Shipping
If you are ordering from overseas select your country from the drop down box on the shopping cart page. Enter a Zip/Postal Code. Select from the available options; 
EX WORKS - Arrange your own collection - Stocked items will generally be made available for collection from our UK based warehouse by your courier/shipping agent within 5 working days. Some items are made to order and will take longer. We will email you within 3-5 days of receiving your order confirming the date when your full order will be available for collection(subject to change at the discretion of Hollison Supply). When arranging a collection with your courier/shipping agent please take note that our opening hours are Mon-Thurs 8:30am-4pm, Friday 8:30am-1pm. The size and weight of your consignment will be finalised once your full order is is ready for collection. Once an order has been received cancelation and reimbursement of an order is entirely at the discretion of Hollison Supply.
Overseas Delivery (arranged by us)
If you are ordering from overseas select your country from the drop down box on the shopping cart page. Enter a Zip/Postal Code. Select from the available parcel options; 
Under 2kg and maximum 240mm length Parcel 
Upto 9kg 
Upto 27kg 
To select the correct option please check the size and weight of the products in your cart on their product page, then estimate the total weight of all of the items in your cart packaged together. Where you have overestimated the size/weight of the parcel we will refund the additional cost to you when dispatching your order. Additional charges may apply and delays occur where customers have underestimated the size/weight of their order. Therefore, if in doubt, please select the heavier parcel option. You will be notified of any refund due prior to dispatch of your order. We make every effort to notify customers of the actual charge for shipping prior to dispatch. Once an order has shipped cancelation and reimbursement of an order is entirely at the discretion of Hollison Supply. 
For orders not subject to VAT i.e those received from and shipped to customers in Non-EU countries, VAT is zero-rated when selecting Shipping Method on the Shopping Cart page.
Back Orders
If your item is not in stock, we will back order it for you. The length of time it will take to dispatch a back ordered item will depend on the item ordered. Generally we aim to dispatch all back-ordered items to you within 5-7 working days. You will always be contacted with the option to cancel your order if you would rather not wait. We might also suggest an alternative product.
Returns
If you are not happy with your purchase for whatever reason, please let us know within 7 days of receiving it. The item(s) must be received by us within 14 days of notification in their original condition, unused, and re-saleable before we can give refunds, exchanges or credit notes. Please send your return via a prepaid, insured, traceable method, marking your package clearly as ‘Returned Goods’ to avoid delays at Customs. Please retain your shipping documentation.
Returns must be authorised in advance by email so please 'Contact Us' prior to sending your item(s) back. 
Returned items should be repackaged securely in protective packaging and should include a copy of your invoice number (which you will have received by email after making your purchase online) and a note describing the problem. The cost incurred for sending you your item(s) is non-refundable. The cost of postage for returning an item to us is a cost to the customer and is also non-refundable. However, we do pay the return shipping costs if the return is a result of our error in that you received an incorrect or defective item, etc.. Please insure returned items for their full value and retain tracking information. We cannot be held responsible for returned items not received.
Opening Times
Our Office Hours are Mon-Thurs 8:30am-4pm, Friday 8:30am-1pm. Tel:0121 523 1606
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