Customer Services

• Contact Us
 VAT
• Delivery and Shipping
• Back Orders 
• Returns
• Ordering
• Creating an Account
• Making Payments
• Cookies
• Updating Account Information
• Privacy Policy
• Opening Times

VAT
Value Added Tax (VAT) is added to all Product Prices at 20%. This is subject to change in accordance with UK taxation law. For orders not subject to VAT i.e those received from and shipped to customers in Non-EU countries, VAT is zero-rated when selecting your Country and Shipping Method on the Shopping Cart page.
Delivery and Shipping when Ordering Online

Country

Postal Code

Order Subtotal (nett)

Shipping Price

UK Mainland

All

0 - £3.99

£2.49 (Inc. VAT £2.99)

UK Mainland

All

£4 - £5.99

£3.29 (Inc. VAT £3.95)

UK Mainland

All

£6 - £14.99

£4.09 (Inc. VAT £4.91)

UK Mainland

All

£15 - £24.99

£3.29 (Inc. VAT £3.95)

UK Mainland

All

£25 - £49.99

£2.49 (Inc. VAT £2.99)

UK Mainland

All

£50 (and above)

£0.00 FREE DELIVERY   (Online orders only. Excludes Highlands & Offshore.)
Standard Delivery Service (Online Orders)
Small Parcels 2kg and under are sent via Royal Mail.
Parcels over 2kg are sent via Royal Mail/Parcelforce
Parcels over 20kg are sent via carrier – Parcelforce
Orders are dispatched within 1-2 working days of receiving cleared payments.
Please note that we cannot be held responsible for an item once it has been posted. Additionally we cannot guarantee delivery times, as this is out of our hands once we have sent your items, but we aim for delivery within 3-5 working days.
Other Delivery Options
Purchase online then pick up from our Birmingham Outlet - no delivery charges.
Free delivery locally in Birmingham and the Black Country - please contact us for details.
Two Working Days delivery - Royal Mail/Parcelforce £5.99 (Inc. VAT £7.19).
Guaranteed Next Working day delivery - Royal Mail/Parcelforce 24 Next Working Day Service £8.29 (Inc. VAT £9.95).
*For next working day service we need order to be placed before 12.30PM Mon-Thurs, 11:30AM Fri.
Highlands and Offshore
To cover the cost of delivery specific charges apply. Enter you postcode on the 'Shopping Cart' page to calculate your delivery options.
International Shipping
If you are ordering from overseas select your country from the drop down box on the shopping cart page. Enter a Zip/Postal Code. Select from the available options; 
EX WORKS - Arrange your own collection - Stocked items will generally be made available for collection from our UK based warehouse by your courier/shipping agent within 5 working days. Some items are made to order and will take longer. We will email you within 3-5 days of receiving your order confirming the date when your full order will be available for collection(subject to change at the discretion of Hollison Supply). When arranging a collection with your courier/shipping agent please take note that our opening hours are Mon-Thurs 8:30am-4pm, Friday 8:30am-1pm. The size and weight of your consignment will be finalised once your full order is is ready for collection. Once an order has been received cancelation and reimbursement of an order is entirely at the discretion of Hollison Supply.
Overseas Delivery (arranged by us)
If you are ordering from overseas select your country from the drop down box on the shopping cart page. Enter a Zip/Postal Code. Select from the available parcel options; 
Under 2kg and maximum 240mm length Parcel 
Upto 9kg 
Upto 27kg 
To select the correct option please check the size and weight of the products in your cart on their product page, then estimate the total weight of all of the items in your cart packaged together. Where you have overestimated the size/weight of the parcel we will refund the additional cost to you when dispatching your order. Additional charges may apply and delays occur where customers have underestimated the size/weight of their order. Therefore, if in doubt, please select the heavier parcel option. You will be notified of any refund due prior to dispatch of your order. We make every effort to notify customers of the actual charge for shipping prior to dispatch. Once an order has shipped cancelation and reimbursement of an order is entirely at the discretion of Hollison Supply.
Back Orders
If your item is not in stock, we will back order it for you. The length of time it will take to dispatch a back ordered item will depend on the item ordered. Generally we aim to dispatch all back-ordered items to you within 5-7 working days. You will always be contacted with the option to cancel your order if you would rather not wait. We might also suggest an alternative product.
Returns
If you are not happy with your purchase for whatever reason, please let us know within 7 days of receiving it. The item(s) must be received by us within 14 days of notification in their original condition, unused, and re-saleable before we can give refunds, exchanges or credit notes. Please send your return via a prepaid, insured, traceable method, marking your package clearly as ‘Returned Goods’ to avoid delays at Customs. Please retain your shipping documentation.
Returns must be authorised in advance by email so please 'Contact Us' prior to sending your item(s) back. 
Returned items should be repackaged securely in protective packaging and should include a copy of your invoice number (which you will have received by email after making your purchase online) and a note describing the problem. The cost incurred for sending you your item(s) is non-refundable. The cost of postage for returning an item to us is a cost to the customer and is also non-refundable. However, we do pay the return shipping costs if the return is a result of our error in that you received an incorrect or defective item, etc.. Please insure returned items for their full value and retain tracking information. We cannot be held responsible for returned items not received.
Ordering Online
Please begin by browsing through our categories which you can find on the left of the screen or by clicking on a category in the navigation bar at the top of the page. Within those categories you will find all of our products. Once you have found an item you wish to purchase, select any relevant attributes for the product, such as, grit, grade, size, colour, etc and select the quantity you would like to buy then click on the 'Add to Cart' button underneath each item. To review the items in your shopping cart click the ‘Shopping Cart’ link at the top right-hand of the page. You can use the 'Remove Item' button to delete items from your shopping cart, just click on the rubbish bin symbol next to the item you want to remove. Click on 'Check out with PayPal' to pay by credit/debit card or click 'Proceed to Checkout' to complete your order by Bank Transfer or Cheque.
Ordering By Phone
Some products which we have not listed online may only be available to order by phone. Delivery charges may differ when ordering by phone. For further details please call 0121 523 1606. 
Creating an Account
You do not have to create an account to purchase from our website but we will still require the same information whether you shop as a guest or whether you register. The only difference between the two methods is that by registering you will create a username and password that you can use to access your new account in the future. By doing so you will not need to fill in your details every time you shop with us. They will already be stored in your account making things easier and quicker for you to make purchases in the future.
Making Payments - Paypal / Credit Card / Debit Card
For your continued security and peace of mind we do not store credit card details nor do we share customer details with any 3rd parties. Credit card payments are processed through PayPal. The information required is collected solely for PayPal to securely process the order using the latest security encrypted payment processing systems, and is not accessible to us.
You do not need to have a PayPal account to purchase online from Hollison Supply. To use your Credit Card or Bank Account for a single transaction simply place your order and select 'Pay with your debit or credit card as a PayPal gueston the PayPal login page. Then enter your card details and billing address to complete your payment securely. Through the Paypal payment system we accept all major credit and debit cards.
If you already have a Paypal account then you can make your purchase using that account so that you don’t even need to fill out your details. If you do not have a Paypal account but would like to have one, you can sign-up free at : Paypal.
All prices can be seen in British Pounds Sterling.
Making Payments - Cheque / Bank Transfer (BACS)
UK customers have the option of paying for their items by cheque or bank transfer. Simply click on 'Proceed to Checkout' on the 'my shopping cart' page, then login or check out as a guest. Once you have received confirmation of your order from us by email please Transfer Funds to our HSBC bank account Sort Code: 40-11-43 , Account Number: 01026879. Or send your Cheque to Hollison Supply Co.,117 Western Road, Hockley, Birmingham, B18 7QD made payable to 'Hollison Supply Co.'. Your order will be dispatched when your payment has cleared.
Cookies
Our online ordering system uses a cookie to keep track of your order as you use the system. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information; they only enable us to store items in your Shopping Cart between visits. If your internet browser is set to reject cookies or if your network firewall won't allow them then unfortunately you will not be able to use our online store or the online stores of just about any other online retailer.
Updating Account Information
Should you wish to update or amend your account please login in to your account and navigate through ‘My Account’ to view or change your personal details. Should you wish to have your account permanently deleted please Contact Us through the 'Contact Us' form and inform us of your request which we will honour.
Privacy Policy
We do not store credit card details nor do we share customer details with any 3rd parties. We are committed to protecting the privacy of our customers and will not disclose any of your information except where we have your express permission to do so. Therefore no confidential or personal customer details, names and addresses will be disclosed to any third party. Customer details will be used internally and for marketing purposes only when you have given us your permission.
When you purchase our products and access the services we offer, whether as a registered user or as a guest, we collect the following information from you: First Name, Last Name, Billing and Shipping Addresses, Email address, Telephone Number, Details of your method of payment. Please also note that details of your method of payment will not be retained on our system as we use well known reputable third party payment systems to ensure your security.
We collect your personal information only to allow us to process and fulfil your orders. Email addresses or telephone numbers collected allow us to contact you if there is a problem with an order. Your information may also be provided to our third party service providers to complete the fulfilment of your order for products and services not provided direct by us but will not be sold on or disclosed to third parties for any other purpose. If any information we have about you is incorrect, please inform us immediately and we will make the necessary changes and contact you with confirmation of the changes.
If we make changes to this Policy we will notify you by updating this statement on our website. You can access our Website home page and browse our site without disclosing your personal data. Your data is only required should you wish to make a purchase or request a service, such as, our Newsletter or Price Change Alert Service for example.
Should you wish to see the information we hold about you please login in to your account and navigate through ‘My Account’ to view or change your personal details. Should you wish to have your account permanently deleted please Contact Us through the Contact Us form and inform us of your request which we will honour.
By becoming a customer and/or registering with us and by providing us with your email address, phone number and postal address you consent to receive communication in relation to our products, services and special offers that you may be interested in. This will usually be in the format of a newsletter. You can unsubscribe or opt out of this at anytime by visiting your account page, logging in and making the necessary changes.
Opening Times
Our Office Hours are Mon-Thurs 8:30am-4pm, Friday 8:30am-1pm.
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